Your Arthur Mattress Warranty
We’ve got you covered with a 10-Year Warranty. No forms to fill in and no need to register — it’s all taken care of.
How to keep your warranty valid:
- Rotate your mattress: give it a turn from head to toe once per week for the first 3 months, then monthly there after. No flipping needed, since it’s single-sided.
- Use our protector: pair your mattress with one of our mattress protectors from our site. It keeps your mattress fresh and, most importantly, keeps your warranty in place.
- Keep it clean: just follow the care instructions and you’re good to go.
- Choose the right base: your mattress needs proper support, so make sure slats are no more than 6cm apart.
What’s covered
Year 1: If there’s a proven manufacturing fault, we’ll replace your mattress completely free of charge.
Years 2–10: You simply pay a small percentage of the original price, and we’ll cover the rest.
Here’s the breakdown:
| Year 1 | Full replacement, refund, or store credit. |
| Year 2 | You pay 10%, we cover 90% |
| Year 3 | You pay 20%, we cover 80% |
| Year 4 | You pay 30%, we cover 70% |
| Year 5 | You pay 40%, we cover 60% |
| Year 6 | You pay 50%, we cover 50% |
| Year 7 | You pay 60%, we cover 40% |
| Year 8 | You pay 70%, we cover 30% |
| Year 9 | You pay 80%, we cover 20% |
| Year 10 | You pay 90%, we cover 10% |
And the best part? You can put your warranty credit towards the same mattress, try a different model, or even choose a refund.
If you’re unsure about anything, our friendly customer service team is always happy to help at customerservices@mattressman.co.uk, or give us a call on 0333 577 5773.
The entirety of our refund policy can also be found here.
